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Altigen Network PBX Telephone systems |
| Full Featured PBX | |
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AltiWare
OE includes the switching capability found in legacy PBX or key phone
systems, plus much more.
It's really not fair to call it a phone system, because even its
standard features leave other systems trailing behind. |
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| Automated Attendant | |
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Auto
Attendant may be used primary or secondary to a live operator. After
hours, it can be used to relay company information or allow callers to
direct themselves to a specific users extension voicemail. Users can to
access their voice mail and numerous other features using the Auto
Attendant. |
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| Voice Mail | |
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AltiWare
OE provides extremely robust and easy to use voice mail capability. With
traditional phone systems, adding voice mail generally requires connecting
a separate voice mail server or adding special cards to the telephone
system. AltiWare OE includes built-in voice mail service for virtually an
unlimited number of permanent or guest users. |
|
| Automatic Call Distribution | |
| AltiWare
OE comes with Workgroups and Call Queuing capability for informal call
center applications. Until now, this functionality required a separate and
very expensive add-on for most phone systems. AltiWare OE supports up to
32 workgroups, with up to 64 members per group.
When no one is available in a workgroup, calls are placed into
queue and distributed on a first available member or round robin basis.
Callers can be played up to five separate messages, at a selected
interval, while they are waiting in queue. If a call sent to a phone goes
unanswered, it will be sent to the next person in that group.
If callers don't want to wait in queue, they have the option of
transferring out to the operator or to voice mail. While
on hold, callers hear either music or a sequence of recordings. Whether
you have 3 people or 80 people, Workgroups and Call Queuing will help you
handle your incoming calls more efficiently and provide customer service
on par with Fortune 500 companies. |
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| Internet Integration | |
| Use
a Web browser to access and change phone settings and message options from
anywhere, at anytime. AtliGen expands telecommunications through the
Internet to provide solutions worldwide. |
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| Messaging | |
| AltiWare
OE also provides electronic mail capability for organizations with LANs
installed. Since Internet e-mail standards are supported, you can send and
receive voice and e-mail messages using any SMTP/POP3 e-mail client. |
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| Open Architecture | |
| Because
AltiWare OE supports industry standards, you can expand functionality with
third party applications as your needs grow. |
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| System Administration | |
| Easy-to-use windows interface and automatic configuration features make AltiWare OE a breeze to administer. | |
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